AAA Storage Buildings

1232 Geneva Hwy, Enterprise, AL 36330
Current Customers: 334.308.1990

Facility Reviews Summary

[Star][Star][Star][Star][Star] 4 Stars - 2 Reviews
4 Stars - 2 Reviews
[Star][Star][Star][Star][Star]
No
John Register
August 30, 2020
Thieves cut my lock stole thousands of dollars worth of tools and put their lock on my unit. Need to have all the renters check their storage units at Geneva location to make sure they were not victims too. I believe most if not all my tools are in one of the storage units at that location.
Reply from Manager on October 22, 2020
Mr. Register, it is so unfortunate that your was broken into. We strive to have the best security in town. We are still working with the EPD and have provided reports and video surveillance to assist with their search.
[Star][Star][Star][Star][Star]
Charged late fees because their payment processor failed
Justin Saldana
May 13, 2020
I am being charged late fees due to the facility's payment processor being down on the day my automatic payment was supposed to come out. I contacted the CS and have informed them that if the late fees are waived I will pay the monthly dues, however, the CS agent initially refused to waive the any late fees (claiming that they did not have the authority to correct their mistake). Now they will only waive some of them. If the situation is corrected then I'll update this review but as of now their facility manager is either unaware of the problem or is intentionally trying to charge unethical late fees when they created the problem.
Reply from Manager on May 13, 2020
Mr. Saldana, I am the manager and I apologize for the difficulty. I have waived the late fees on the account. The autopay should have automatically been processed once the issue with the program was resolved. That is our mistake. We appreciate your business. Hope
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